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Our policy is within 30 days of receipt for an Online Purchase.

Returns and exchange are no cost for unworn, unused, defective or damaged items. To return, your item must be unworn and unused (i.e., unworn, and unwashed, no scuffs on the soles of boots) It must also be in the original packaging. For boot purchases, please try them on a soft surface or carpet to avoid marks and scratching on the outsoles. If your item is found defective after it’s been worn please return the item and contact us to let us know about the issue with the item. All shipments come with a Free Return Label.   

For an exchange or return please fill out the return card that came in your package or email us at or call (214) 772-6126 to specify what you would like to exchange for or return and refund. We will email you a return label if you can’t find the label that came with your shipment. All returns are free of charge. 

 Refunds for an Online Purchase

There is often some processing time before a refund is posted. Please allow 5 – 10 working days for online returns to be processed. Shipping Fees are not refundable. Please contact us at or (214) 772-6126 if you have not received a refund.

For a purchase at a Cowboy City Western Wear Store please contact the store regarding their return or exchanges policy. 

Returning or Exchange your Online Purchase. Merchandise Marked for Clearance is final and NOT included for Free return labels or Refunds.