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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cowboycityww@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@cowboycitywestern.com and send your item to: 2604 Dean St, Balch Springs, TX, United States, Texas.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Our policy is within 30 days of receipt for an Online Purchase.

Returns and exchange are no cost for unworn, unused, defective or damaged items. To return, your item must be unworn and unused (i.e., unworn, and unwashed, no scuffs on the soles of boots) It must also be in the original packaging. For boot purchases, please try them on a soft surface or carpet to avoid marks and scratching on the outsoles. If your item is found defective after it’s been worn please return the item and contact us to let us know about the issue with the item. All shipments come with a Free Return Label.

For an exchange or return please fill out the return card that came in your package or email us at returns@cowboycitywestern.com or call (214) 772-6126 to specify what you would like to exchange for or return and refund. We will email you a return label if you can’t find the label that came with your shipment. All returns are free of charge.

 Refunds for an Online Purchase

There is often some processing time before a refund is posted. Please allow 5 – 10 working days for online returns to be processed. Shipping Fees are not refundable. Please contact us at returns@cowboycitywestern.com or (214) 772-6126 if you have not received a refund.

For a purchase at a Cowboy City Western Wear Store please contact the store regarding their return or exchanges policy. 

Returning or Exchange your Online Purchase. Merchandise Marked for Clearance is final and NOT included for Free return labels or Refunds.  

Need help?

Contact us at ireturns@cowboycitywestern.com for questions related to refunds and returns.